About Us

Thanks for taking a few moments to learn more about us. Old West Supply Inc. began operation in 1991. We have been brewing beer and making wine and mead for over 30 years and have made just about every mistake you can imagine. We have also made some of the best fermented beverages possible, and can help you do the same. The retail store is located in beautiful downtown Colorado Springs.

When placing your mail orders with us you will most likely be speaking with Linda, Gary, Mike, or Georgie. Being in a military town we have met many fine people who have then moved on to places all over the globe. We are able to keep in touch via email and will continue to ship brew items to them wherever they are. All in all the business has been good to us. Not many people can be with their family every day and drink great beer with great friends. Wouldn't have it any other way........

Many recipe books are on hand for our customers to read through. Inside the store we have a complete line of ingredient kits as well as many malts for you to create your own different brews with.

Our extensive selection of grains allows for many choices of all grain brews or for adding adjuncts to our fine extracts. Bulk Malt is a very popular option. Our selection of hops and yeasts are always kept in top condition and with dozens of choices will keep you busy for years. We are very proud of our fresh liquid yeast selection with an extensive line of WYEAST products as well as pitchable cultures from UCCS, one of our local colleges.

 

Ordering Information

 

Our Guarantee To You
Old West Supply is a family owned and run business that began in 1991. Our family guarantees your complete satisfaction with our products and our company.  If you are ever dissatisfied with your purchase simply contact us to discuss how we can remedy the situation.

 

Minimum Order
A minimum order of $10.00 is required to help defray order processing costs. The $10.00 minimum order DOES NOT include freight charges. 

 

Must be 21 Or Older To Purchase
This is not a legal requirement in the State of Colorado, however we have an ethical commitment to the community which prevents us from being involved in any way with the underage possession and consumption of alcohol.

 

Orders can be mailed to:
Old West Supply Inc.

229 East Pikes Peak Ave
Colorado Springs, CO 80903

Orders by phone:
(800-458-2739)  Monday-Friday 10:00a - 6:00p Saturday 10:00-5:00p 

Orders can be faxed to:
719-635-7004

Returns and Questions: 719-635-2443

 

Payment Methods
Payments can be made by VISA, MasterCard, Discover or American Express

 

Pricing
Most of our products are imported and are subject to currency fluctuation, sometimes on short notice. We will strive to maintain the prices listed on our website. Prices however are subject to change without notice. We also have price reductions, sales or specials which will be passed on to you without your requesting them.

 

Taxes
Mail orders within the City of Colorado Springs require a 8.25% sales tax added for all non food items. Orders within the state of Colorado require a 2.9% tax. Orders mailed out of Colorado do not carry a sales tax.

 

Shipping, Handling and Insurance
Shipments will be made by:

USPS Priority Mail or UPS Ground depending on the cost at our choice. Please do not leave just a PO Box number as we will not be able to use it for UPS.

APO/FPO: We have many former customers from the Colorado Springs area who have been re-assigned to other parts of the world. Shipping to any APO/FPO can only be made via USPS. 

Insurance: UPS includes insurance of $100.00 per box. For single boxes which are valued at more than $100.00 we will add and charge you for insurance.  All USPS packages will have insurance charges added 

 

Damage Claims
Please do not accept any shipments which have obvious damage. Please contact us for any hidden damage and we will work with the carrier to make it right. Please save all box and packing materials.

 

Returns
Contact us at (719) 635-2443 for any return issues. We will replace the item, credit your account or refund money at your direction. All returns will be honored as per our Guarantee policy described above. Returns for other than defective items will still be charged shipping costs.

 

Backorders
While we strive to have everything in stock at all times we may run into an occasional problem due to item availability from our suppliers, shippers, or heavy ordering of a particular item. We will backorder the item for you, cancel and refund, or substitute at your request. We will contact you for direction should this occur.

 

If You Are In The Area
Please stop in and visit us if you are in the Colorado Springs area. We love to put a face to the voices of our customers! We are located at 229 East Pikes Peak Ave. in beautiful downtown Colorado Springs.

 

Privacy Policy
Your personal information will never be sold, loaned or given to anyone outside of our company, period. We at Old West hold our customer relationships and the trust you have in us above all else. Our most valuable business asset is not inventory, equipment or fixtures, but the trust of our customers. Personal information will be kept on our local computer system and may be used by Old West Supply Inc. to send you information about things like sales, new items or specials that we may be offering. Most of our customers appreciate hearing about these items, however, if you wish to be removed from our list, just let us know.

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Redeem a Gift Card
Thanks very much for using your Gift Card from Old West. We hope you enjoy the quality products that we offer and will be a Customer for many years to come.

There are two ways to redeem your Gift Card:

1) Visit our website at http://www.oldwestbrew.com, and put your order together using our shopping cart. The cart will show you shipping charges and any taxes that may be applicable, so you will know the exact amount that will be due. When you are ready to check out enter your Credit Card Information if the order is for more than your gift card and under the 'Special Instructions" field type in the gift card number from the back of your card. We will debit the amount from your gift card and charge anything additonal to your credit card. If your order is fully covered by the gift card or if you will still have a credit balance left check off 'Pay In Store" as a payment method, then enter your gift card account number under the "Special Instructions" field and we will take it from there.

2) Call our toll free number and let us know what you would like. We can help you put your order together over the phone and give you and amount due or let you know what you have left to spend on future orders. Have your Gift Card ready, as we will need the card number located on the reverse side of the card. 

We are available to take your order from 10 am - 6 pm Monday through Friday, and from 10 am - 5 pm on Saturday, Mountain Standard Time. Our toll free number is 1-800-ILV-BREW (458-2739).

You can also check the balance of your card online at any time by going to http://heartlandgiftcard.com and entering your 19 digit card number.

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